SECURITY AND RISK MANAGEMENT
What Is a Security Concierge Service?
A security concierge service merges the responsibilities of traditional security with concierge-level assistance, ensuring both safety and personal support. Security concierge officers manage access control, monitor surveillance, and handle emergencies while also assisting with personal tasks like greeting guests and managing deliveries. For VIS Protection clients, these services extend further, offering personal concierge assistance to close protection and residential security clients, helping them with a range of tasks to enhance convenience and peace of mind in both their professional and personal lives.
What Is the Role of a Security Concierge Officer?
A security concierge officer provides both security and personal assistance, blending safety management with concierge services. Their role includes:
-
Managing access control and ensuring only authorised individuals enter.
-
Assisting with personal tasks such as booking appointments or managing deliveries for close protection or residential security clients.
-
Greeting and assisting residents, visitors, or employees with their enquiries.
-
Monitoring surveillance systems and responding to potential threats.
-
Handling emergencies, including fire alarms or medical incidents.
-
Providing personalised support for VIP clients, offering concierge services to enhance their daily lives.
Hiring Concierge Security Services For Your Business or Family...
The process for hiring our services is simple.
Step 1: Get in touch with our team to discuss your business/ family and security concerns. You can give us a call or fill in the form on our contact page and we will be in touch asap.
Step 2: We will asses your security needs and put together a bespoke plan based on all of the information we've gathered including your budget.
Step 3: We execute our plan, dispatching our team of highly trained military & police veteran operatives, ensuring your safety, security and complete satisfaction.
Industries That Benefit from Security Concierge Services
Security concierge services are invaluable in a wide range of industries where both safety and customer service are paramount. Below are some key sectors that benefit from these tailored solutions:
-
Luxury Residential Complexes: High-end residential buildings often require security concierge officers to manage access control, provide personal assistance to residents, and ensure the safety of their homes through surveillance and discreet security measures.
-
Corporate Offices: In corporate environments, security concierge services combine access management with professional customer service, ensuring a secure and welcoming atmosphere for employees and visitors. They also assist in managing sensitive deliveries and securing business-critical assets.
-
Hotels and Resorts: Hotels and luxury resorts benefit from security concierge services to safeguard guests while also providing a high level of hospitality. Security officers assist with guest check-ins, luggage handling, and ensuring the privacy and safety of high-profile guests.
-
High-End Retail: In luxury retail environments, security concierge officers ensure the safety of staff, customers, and merchandise while maintaining a welcoming atmosphere. They discreetly manage potential security risks, including theft, while also offering customer service.
-
Event Venues: Whether it’s a corporate event, private function, or high-profile gathering, event venues often require a combination of security and concierge services. Security concierge officers manage crowd control, ensure guest safety, and assist with event logistics, offering a smooth and secure experience.
-
Individuals with Bodyguard/Close Protection Services: VIPs and high-net-worth individuals often require personalised security concierge services alongside close protection. These clients benefit from having officers who not only provide physical security but also assist with personal tasks, travel arrangements, and daily logistics, ensuring a seamless blend of security and convenience.
Why Choose VIS Protection for Your Security Concierge Services?
-
Veteran-owned and operated by former British Military personnel with over 46 years of combined experience.
-
All operatives are military or police veterans and trained to the highest SIA standards.
-
Armed Forces Covenant Bronze Award recipients and part of the Defence Employers Recognition Scheme.
-
Discreet and professional services tailored to high net worth individuals, families, and businesses.
-
Trusted by some of the top 10 wealthiest people in the world, members of the British Royal Family, diplomats, and embassies.
Additional Services Alongside Concierge Security
Close Protection Services
Our close protection operatives can provide 24/7 personal security, ensuring your safety at all times, whether you are at home, at work, or on the move.
Travel Security
Our International travel security services include advance planning, secure transportation, and real-time monitoring to protect you during both domestic and international trips.
Event Security
Our team manages all aspects of event security, from entry control to crowd management, ensuring the safety of all attendees at high-profile gatherings.
Risk & Threat Assessment
We conduct comprehensive risk and threat assessments to identify potential dangers and develop strategic plans to mitigate these risks effectively.
Surveillance Services
We offer protective surveillance, counter surveillance and anti-surveillance services to safeguard you, your family, and your assets
Residential Security
We provide robust residential security solutions, including on-site security personnel and advanced surveillance systems, to protect your home and family.
Our Locations
We provide private event security for high profile weddings, small bespoke events, private parties, corporate events as well as our range of additional private security services to our select clientele all over the UK and Ireland including Central and Greater London,Essex and the rest of the Home Counties, Birmingham, Manchester, Cheshire, Dublin and Belfast.
What Our Happy Customers Say
RM
I worked with VIS Protection recently on a task in Co. Meath. Their team were informative and professional from start to finish and I would happily recommend them for your security needs.
Alys, Irish Cultural Centre
We have worked with VIS protection over the last two and a half years at our Irish Cultural Centre.The team are highly skilled and professional in all aspects of the industry. We have built up a great relationship with them due to their detailed, reliable and solution orientated approach. It’s great to be able to always rely on them delivering the best quality security services. They have a real understanding of people & what’s required in achieving their clients needs. Thank you for all your help and for always making us feel safe. We look forward to working with you again very soon!
Wisey Tawakevou
Great security team of services. Really enjoying be part of the team and meet lots of popular clients. Very professional and high standards across the board.
Victor Isaak
I recently worked with two members of the VIS Protection team and one thing I can say is that I am short of words. As a former military personnel myself, it was a great privilege to work with such a highly professionals, meticulous and attention to details in what they do . I sincerely look forward to working with them in the nearest future. What a great team.
Our Locations
We provide security concierge services to our select clientele all over the UK and Ireland including Central and Greater London,Essex and the rest of the Home Counties, Birmingham, Manchester, Cheshire, Dublin and Belfast.
-
What training do close protection officers have?Our close protection officers are highly trained professionals, all with backgrounds in military or law enforcement. They undergo rigorous training in threat assessment, defensive tactics, and emergency response, ensuring they are well-equipped to handle any situation. All of our operatives are also trained to the highest SIA standards.
-
What is close protection?Close protection involves providing comprehensive security to individuals who may be at risk due to their high-profile status, wealth, or occupation. This service includes personal security, risk assessments, and planning to prevent potential threats.
-
Who needs close protection services?Close protection services are essential for high-net-worth individuals, celebrities, business executives, diplomats, and anyone facing significant personal risk. These services are especially crucial during public appearances, travel, and at high-profile events.
-
Is close protection the same as bodyguarding?A bodyguard is the term most used in the UK when you think of close protection services. While close protection includes the duties of a bodyguard, it also encompasses broader security measures such as risk assessments, advance planning, and coordination with other security measures, ensuring a comprehensive approach to personal safety.
-
Is close protection the same as executive protection?Close protection and executive protection are often used interchangeably, with executive protection generally being the term most used in the United States. However, executive protection typically refers to safeguarding business leaders and executives, whereas close protection can apply to a wider range of high-profile individuals.
-
How do I hire a close protection officer (CPO)?To hire a close protection officer, you can start by contacting our team at VIS Protection for a consultation. We will assess your needs, provide recommendations, and develop a customised security plan tailored to your specific budget and requirements.
-
How does close protection differ from regular security services?Close protection is a specialised field focused on protecting individuals from specific threats. It involves detailed planning, personalised security measures, and continuous monitoring, unlike regular security services which may be more general and less tailored to individual needs.
-
What can I expect during a close protection operation?During a close protection operation, you can expect a thorough assessment of potential risks, detailed planning to mitigate those risks, and continuous, discreet protection by our highly trained operatives. Your safety and privacy will always be our top priority.
-
How do I know if I need anti-surveillance services?If you suspect that you are being watched, monitored, or followed, or if you are involved in activities that require a high level of confidentiality, you may benefit from anti-surveillance services. Signs such as unfamiliar vehicles near your home or workplace, unusual behaviour from strangers, or interference with electronic devices can indicate the need for professional anti-surveillance measures.
-
How discreet are your surveillance services?Our surveillance services are designed to be highly discreet. Our operatives are trained to blend into the environment and conduct their activities without attracting attention. We prioritise the privacy and confidentiality of our clients, ensuring that our operations are carried out with the utmost professionalism.
-
Can surveillance services be customised to my specific needs?Yes, all our surveillance services are tailored to meet the unique requirements of each client. We conduct a thorough assessment of your situation and develop a customised plan that addresses your specific security concerns and objectives, ensuring comprehensive protection.
-
What should I do if I suspect I am being watched?If you suspect that you are under surveillance, it is important to remain calm and avoid confronting the suspected operatives. Contact VIS Protection immediately for a professional assessment. Our experts will conduct a thorough investigation to determine if you are being watched and implement the necessary countermeasures to ensure your safety and privacy.
-
How do you ensure the legality of your surveillance methods?We strictly adhere to all legal regulations and guidelines for surveillance. Our methods are designed to comply with local, national, and international laws to ensure that all gathered evidence is legally admissible.
-
What kind of reports will I receive from a surveillance operation?Depending on the goal of the specific operation, you will receive detailed reports that may include collected data, visual evidence, and analysis of the findings. We provide comprehensive documentation to support any legal or personal actions you may need to take.
-
What is the difference between monitoring and surveillance?Monitoring typically refers to the routine observation of ongoing activities, often using automated systems, to ensure compliance or performance. Surveillance, on the other hand, involves the deliberate and often covert observation of individuals or locations to gather information about specific behaviours, activities, or threats. Surveillance is usually more intensive and targeted compared to general monitoring.
-
Can surveillance be combined with other security services?Yes, covert surveillance can be integrated with other private security services such as close protection, residential security, and risk assessments. This holistic approach ensures comprehensive security and protection tailored to your unique needs.